Philips Digital Manager Support Web in Amsterdam, Netherlands
In this role, you have the opportunity to
grow the global B2C CRP (consumer parts and accessories) online business and services for Philips Personal Heath. This means you will optimize the online journey for buying parts and accessories and determine areas of opportunity to improve the service experience for customers in our online shop. You’ll take a data-driven approach to testing and measuring improvements and be proactive in proposing changes ad identifying new opportunities. If you’re passionate about customer experience, innovation, and driving business growth, we’d love to talk to you!
You are responsible for
Manage online CRP portfolio setup in cooperation with business groups based on consumer feedback and sales volumes
Support our markets & countries globally with setting up and improving online journey for buying CRP’s & accessories
Publish CRP’s on the online shop and Philips .com website for Europe: organize prices, pictures, and translations
Make recommendations to improve website performance (A/B testing) and drive revenue
Monitor and stimulate CRP online sales. Further develop commercial pricing strategy for online CRP portfolio
Instruct service planners on how to create CRP’s with correct content and complete parent-child relations. Improve the E2E CRP activation process
Manage IT issues (master data and online shop team)
Work with the ecommerce team to improve the online support journey for Philips online shop customers and strengthen our service proposition.
Develop and execute plans to increase Philips loyalty programme members through the support channels.
You are a part of
the Philips Consumer Experience team for Consumer Care, reporting to the Global Consumer Experience Lead. This is a highly collaborative role in which you’ll partner on cross-functional initiatives with the Product Owner Web, the Digital Consumer Experience Analyst and the Online Shop and Spare Parts teams. This role is full time and located in Amsterdam and will require regular travel to Eindhoven (1 day a week)
To succeed in this role, you should have the following skills and experience
A Bachelor or Master’s degree - preferably in Business, Economics or Marketing
A minimum of 2-3 years of relevant experience.
Previous experience in digital marketing or ecommerce (including, UX, CX and retention etc.) an advantage
Strong focus on improvements and an attitude for change
Exhibits high degree of pro-activeness in analyzing customer behavior using available data to influence changes on the website.
Tenacity in seeing projects through e2e including scoping, working with the others to execute, and reporting on results
Very strong interpersonal and communication skills and eagerness to work collaboratively across departments and functions.
Fluent in English (written and verbal).
In return, we offer you
We welcome you to a challenging, international environment. You will be able to work independently and have great opportunities to grow to other positions in, within 2 to 3 years.
Our benefits are very competitive and designed around your preferences:
A competitive salary;
A variable bonus based on both Philips' results and personal performance;
A solid company pension scheme and an attractive health insurance package;
The opportunity to buy Philips shares and products at a discount;
A healthy work-life balance
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .