NCR Europe Service Architects Teamlead in Amsterdam, Netherlands
Title: Europe Service Architects Team Lead Location: Amsterdam Grade: 13
About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
Position Summary The Services Architect (SA) is part of the pre-sales team supporting Services Sales Consultants (SSC’s) and the account team to design tailored customer solutions in support of NCR and Multivendor hardware and software combinations for various industries including: finance, retail, hospitality, travel, and others.
Key Areas of Responsibility • The SA is focused on presales and design of Global Services including Managed Services. • The SA is also responsible for assessing the various cost elements of the solution, ensuring it is technically feasible and profitable for NCR. • The SA is accountable for obtaining all internal approvals before submission of the proposal to the customer. • The SA leads the creation of the customer contract and runs customer negotiations until signature.
Basic Qualifications • 5 years of customer facing experience in a Service Design role including presales, Managed Service frameworks, commercial and contract expertise • Strong understanding of Break/Fix, Managed Services, and ITIL concepts • Experience designing Global or multi-region services • Experience of working with an ecosystem of partners to build an overall service solution model • Demonstrated ability to lead presales opportunities including service models, response content, commercials, tactics and negotiation • Strong capabilities to articulate the business value of Services and convince a customer of such value • Experience working on deals in excess of $1 million USD with multiple technology and service layers • Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service • Expertise in pre-sales and support strong qualification of opportunities, managing sales and customer expectations about what we can deliver • Experience on service cost models and creating innovative commercials to drive competitive advantage • Support producing new content including design templates, proposal documentation and presales slide materials • Comfortable delivering solution presentations to Customers • Strong knowledge and experience of ITIL3 • Excellent interpersonal and collaboration skills • Excellent verbal and written communication skills including the ability to share complex, technical topics clearly, concisely, effectively and professionally
Preferred Qualifications • 5 years of pre-sales and service solution design experience in a technology environment • Industry specialization in either finance, retail, or hospitality • Bachelor’s Degree in Business, Economics, Engineering, Mathematics, Statistics, Computer Science, or a related discipline is required. A graduate degree is a plus • International work experience or experience working with a global team is preferred • Ability to work in the local language of the location for the position • Ability to work in English with the global and corporate teams • A technical and/or operations background is highly desirable • ITIL3 certification and ISO20000 experience and/or accreditation
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
EEO Statement* Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
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Job Professional Services
Title: Europe Service Architects Teamlead
Requisition ID: 0056632_P-0003625