Harman international Sales Support Coordinator Northern Europe in Amsterdam, Netherlands

Sales Support Coordinator Northern Europe

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Date: Aug 20, 2017

Location: Amsterdam, Netherlands, NL

Company: HARMAN International

The Sales Support Coordinator is responsible for administrative processing of orders from order entry to invoicing, receipt, investigation and subsequent resolution of customer queries / issues for their customer base. He/she is responsible for the compilation and analysis of customer accounts, shipments, backorders etc and constant monitoring of and communication to customers. The coordinator is focused on providing premium service to customers of premium brands.

Job Responsibilities:

The Sales Support Coordinator is responsible for the End-to-End order to cash process of designated customers from communication and coordination with customers, D.C. and logistical partners.

  • Strong customer focus orientation: Constant monitoring of and communication to customers regarding their orders status, shipment planning, documentation and scheduling

  • Close communication with our distribution centre& logistic partners regarding shipment planning, creation of customs documents etc.

  • Compilation and analysis of customer accounts, shipments, requirements, etc.

  • Order Entry in SAP, Open Order Management including resolving stock availability, pricing etc issues

  • Invoice creation in SAP, including Pro-forma creation and handling custom documents

  • Delivery Note Creation including manual POD creation, providing specific D.C. and carrier documentation

  • Coordination with D.C. and customer for time slot bookings and shipment pickups

  • Agent of Compliancy to our SOX narratives. Responsible for identifying and escalating breaches of our codes of conduct

  • Entry of credit documents for customers

  • Entry of product return documents in SAP as well as the subsequent handling of the actual returns

Basic Qualifications:

  • Native or near-native English. Swedish, Danish and/or Dutch language skills are considered a plus

  • Bachelor’s Degree in Business Administration or Commerce

  • Preferably previous experience in a similar role

  • Customer Service minded mentality

  • Ability to work effectively within a matrix environment

  • Experience with MS office suite, especially excel

  • Experience with SAP ERP and/or a similar ERP system is highly preferred

This is a full-time position, based in our office in Amsterdam, The Netherlands.


HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN! (www.harman.com)

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Job Segment: Sales Support, ERP, SAP, Work from Home, Sales, Technology, Contract

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