eBay Salesforce.com Consultant in Amsterdam, Netherlands
Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.
We are currently seeking a Salesforce consultant to join our team in Amsterdam. This is an exciting opportunity for you to be at the forefront of an advanced Salesforce solution that will consolidate & support business throughout the 12 brands of eBay Classifieds group. We are an equal opportunity employer & value diversity at our environment.
This role is a product evangelist for the use of & adoption of Salesforce.com and related business applications - helping business partners to understand how to bring process improvements and commercial growth. The ideal candidate will have proven experience delivering across the Salesforce eco-system (e.g. Analytics, Sales, Service, Marketing, Community and App clouds) with a Global implementation background supporting in excess of 1000 users.
This hands-on role requires a significant business process re-engineering & technical background to leverage ‘out of the box’ functionality. You need to inspire innovative solutions to complex problems. You need to be comfortable communicating with stakeholders at all levels - executive and operational level - to ensure transparency and global alignment.
Experience working within a Center of Excellence (CoE) is also desirable.
Create and manage a backlog of well-formed user stories derived from business requirements and ideation for implementation by the development team
Identify opportunity for process optimisation, process redesign, or development of new process/policies to reduce cost, improve quality or drive revenue growth through new functionality
Define the product strategy in collaboration to ensure alignment on company objectives & eBay Classifieds Group vision over the long and short term; take ownership and make decisions on priorities
Assess, initiate, prioritise, refine and drive appropriate technology solutions through research across external product vendors or implementation partners; build vs buy approach
Actively involve technology, UX, business stakeholders and other disciplines early and throughout the discovery and delivery process
Proactively manage expectations of internal and external stakeholders around product roadmap, releases and priorities.
Instil and drive a culture of learning focused on the customer, understanding the importance of continuous and rapid testing, and learning; familiar with prototyping and usability techniques
Be a key member of project team meetings, communicate concisely in a technical & non-technical fashion with peers, technical architect, business analysts, project managers and key stakeholders
Foster and maintain key relationships with local business, product, and technology leaders to ensure transparency and alignment around key priorities, milestones and integrations
Liaise with Global Information Security, Finance and SOX IT compliance teams to ensure compliant change management
Act as the subject matter expert for product solutions owned by the team
Work with developers to triage and queue requests, issues, and bugs
3+ years Salesforce experience, certification beneficial; Sales, Service, Marketing, Community Cloud Consultant
Understanding of relational databases with strong technical & analytics skills; APEX & Visualforce experience required
Demonstrated experience in a highly complex Salesforce.com environment
Experience working in global organisation, with remote partners; build relationships with key stakeholders and user groups
Proven experience in enterprise system implementation for a global organisation with complex business processes over multiple channels
Excellent presentation, spoken and written communication with ability to present complex ideas in a clear, concise fashion
Excellent problem solving skills, able to explore underlying user problems and unidentified, long-term needs
Detail & results oriented, takes the initiative and makes things happen in a fast paced go-live environment
Ability to dissect business requirements and support the delivery of innovative, high quality solutions
Experience working from conception to delivery throughout the SDLC in both Agile and Waterfall solution delivery methods
A solid understanding of business processes
International travel will be required
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eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at firstname.lastname@example.org. We will make every effort to respond to your request for disability assistance as soon as possible.