Agilent Technologies, Inc. Service Business Manager, Netherlands in Amsterdam, Netherlands


We are looking for a customer focused Service Business Manager for our Agilent Service organization in the Netherlands. Your most important role is leading and motivating a team of field based customer service engineers, by providing leadership, planning and management in order to meet customer needs and Agilent business objectives. You will also work with different departments to reach tactical and strategic goals, constantly striving to maintain the balance between customer satisfaction, growth and financial/asset management in the area.

The position:

  • Manage a team of approx. 17 Engineers and Service Providers in the Netherlands

  • Manage hiring, development, workload and work efficiency of direct reports to achieve maximum productivity and optimize support resources in the Netherlands, whilst being sensitive to the whole Benelux region

  • Demonstrate clear leadership and support of the strategy and products

  • Manage financial targets and drive order and revenue growth programs. Ensure spending guidelines and inventory levels are met

  • Manage customer loyalty across the Netherlands and proactively build profitable relationships with customers

  • Understand customer needs and assure development of services and the provision of effective delivery processes

  • Direct and manage resources across the Support organization to implement tactical business plans/programs and lead change activities

  • Identify and implements local strategic initiatives and process improvements

  • Work closely with all internal organizations throughout the customer support process

  • Member of the Benelux CSO management team


Your profile:

  • You are a strong people manager with min. 3 years of people management experience

  • You have a proven track-record in professional customer service

  • Able to work as an individual whilst being a real team player and contributor

  • Strong business & financial acumen

  • Strategic thinking

  • Results orientated

  • Strong interpersonal skills

  • Excellent level of English and Dutch (written and spoken)

  • Advantages to have an understanding of the Life Science and Chemical Analysis market

  • You enjoy travelling and to interact with customers

Application: Please forward your application and CV as soon as possible via our online recruitment system.

About Agilent: Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at

Date Posted: 19/Oct/17

Requisition: 2071752

Job Title: Service Business Manager, Netherlands

Business: Agilent CrossLab Group

Job Category: Support / Service

Job Sub-Category: Support Engineering Mgmt-Incentive

Region: Europe

Country or Area: Netherlands

State/Province: Netherlands

Town/City: Amsterdam

Shift: Day Job

Job Type: Experienced

Schedule: Full-time

Travel Required: Yes, 35% of the Time

Duration (Temp Positions Only): Not applicable

HR Country Location: Netherlands

HR Town/City Location: Amsterdam