Microsoft Corporation Services Practice Leader in Amsterdam, Netherlands
The Services Practice Leader (SPL) is responsible for leading a delivery organization (Consulting & Support offerings) of service professionals ensuring profitable & sustained high-quality delivery of services to customers. Optimizes Account Aligned organizational capability in line with Enterprise Services goals; Partners with other Microsoft Leadership roles; Services Sales; Domains, EOU, SMC etc. Drives Account Aligned strategy & financials whilst being aligned to customer and Area objectives. Focuses organizations’ priorities on Account & Delivery Management including customer satisfaction and executive relationships, change leadership, and business outcomes.
-Leadership and Leading Change:
Leads, coaches, and mentors practice and customers through relevant change initiatives. Is competent in core change-management methods and techniques. Delivers proactive change management plans leading business transformation and evolution through IP reuse and WW offerings.
-Attract, Develop & Retain Talent
Attracts , develops and retains talent. Recognizes team members’ strengths, aligned to capability needs, resulting in strong delivery results. Facilitate an environment of inclusion that leverages diverse perspectives and talent, to better represent and understand our global customers.
-Delivery Results through Teamwork
Leads organizational effectiveness, quality, timeliness & cost-effectiveness of customer & internal deliverables through 1:1s, feedback, coaching & mentoring.
Leverages team to drive opportunities for additional Enterprise Services delivery through timely and accurate presales support.
Leads a consistent delivery excellence rhythm. Ensures alignment with Enterprise Services Sales, Domain, and EOU/SMC objectives. Reviews current portfolio of engagements regularly to ensure delivery is on track within approved scope or effective change control mechanisms are employed.
-Leading Delivery Excellence
Consistently manages areas of fiscal responsibility, staying within budget, and effectively managing resources. Achieves & frequently surpasses personal & team goals from quarter to quarter. Leads team to deliver successful solutions/deal proposals & ensures business value whilst maintaining high (internal/external) customer/partner satisfaction.
Experiences Required: Key Experiences, Skills and Knowledge:
-Drive for Results
-Influencing for Impact
-Customer Value Realization
-Planning, Organizing and Executing
-Trusted Technology Advisor
-Years Experience: 10+ with direct people management and business ownership experience
-Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent; Master’s degree/MBA preferred