Jeppesen Technical Consultant in Amsterdam, Netherlands
For the EFPAC support team, we are currently looking to recruit a Technical Consultant.
*You will be a key part of the Support team for our software providing management services and planning of aircraft fleets and engines that are in use with airlines and leasing companies around the world. *
Your responsibility will be to support the customers using EFPAC on a day to day basis, being airlines/ MRO’s and engine manufacturers. In this role you will be testing and validating of software changes and writing specifications for new features in EFPAC.
You will be expected to lead implementation project for new customers and consultancy projects with regards to the use and configuration of the software. In this role you will help manage and develop training content. This will include frequent travel abroad.
The software has been in development for many years and is a large and complex system; you will be expected to gain an understanding of how it works and what it does for users to allow you to give important contributions to the future design of the software.
Primary contact for 3 or more accounts
Backup of other team members primary accounts
Management of service desk requests
Management client data in EFPAC
Lead implementation/consultancy projects
Enhance training content for support
Testing and validation of software changes
Specification new features EFPAC
Communication skills / Presentable
Knowledge of the EFPAC software
Ability to work alone and as part of a team
Relationships with other support team members
Qualifications Experience & Skills
Aeronautical Engineering degree or 5-7 years of relevant experience in the aviation industry
Fluent in English / Good communication skills
Microsoft Office skills
Good analysis and problem solving skills
Work pro-actively in a small team with a can-do attitude
Knowledge of/interest in information technology
Fast learning and general attitude to knowing more about the IT side of the software
Ability to meet deadlines
Ability to travel abroad