Jeppesen Technical Data Analyst in Amsterdam, Netherlands

For the EFPAC support team, we are currently looking to recruit a Technical Data Analyst

You will be a key part of the Support team for our software providing management services and planning of aircraft fleets and engines that are in use with airlines and leasing companies around the world.

Your responsibility will be to support a key customer as part of a team using EFPAC on a day to day basis. The work includes processing event based maintenance events, frequent communication with the customer and ensuring deadlines are met. In this role you will also be testing and validating of software changes and writing specifications for new features in EFPAC.

The software has been in development for many years and is a large and complex system; you will be expected to gain an understanding of how it works and what it does for users to allow you to give important contributions to the future design of the software.

Key accountabilities

Customer relations:

  • Management of service desk requests

  • Management client data in EFPAC

Product development:

  • Testing and validation of software changes

Performance indicators:

  • Job knowledge

  • Communication skills / Presentable

  • Knowledge of the EFPAC software

  • Ability to work alone and as part of a team

  • Relationships with other support team members

  • Accuracy/ Efficiency

  • Problem solving

  • Dependability

Qualifications Experience & Skills

  • Aeronautical Engineering degree or 1-3 years of relevant experience in the aviation industry

  • Fluent in English / Good communication skills

  • Microsoft Office skills

Competencies:

  • Good analysis and problem solving skills

  • Work pro-actively in a small team with a can-do attitude

  • Knowledge of/interest in information technology

  • Fast learning and general attitude to knowing more about the IT side of the software

  • Ability to meet deadlines

  • Ability to travel abroad