Schneider Electric Technical Account Manager\\ Solution Support Engineer in Baarn, Netherlands
Technical Account Manager (TAM)..Solution Support Engineer
Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
Great people make Schneider Electric a great company.
Mission of the Technical Account Manager:
What do you get to do in this position?
The TAM..olution Support Engineer role represents a senior level technical competency in the fields of product technical support and solution engineering. Solution Support encompasses both product and custom developed aspects of a Wonderware-based solution. It is a new role created for a Global customer in Nunspeet.
As such, the TAM..olution Support Engineer is responsible for triaging, reproducing, and resolving complex application issues related to product, product configurations, and custom code that was developed by the MES Practice team. The TAM..olution Support Engineer will engage and shadow the MES Practice Team leading up to transitioning a customer and the delivered MES solution to the Global Customer Support (GCS) organization. This engagement provides the Solution Support Engineer with the opportunity to gather and retain domain expertise on the delivered solution.
Principle Duties & Responsibilities:
TAM..olution Support Engineers at Schneider Electric employ a combination of solution, systems, network communications and application-specific software skills to:
Help customers maintain the reliability and performance of their systems, and address any potential technical problem.
Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions.
Work closely with our global team force to manage customer relationship and satisfaction.
Research, identify, develop and recommend corrective measures to address technical and application issues identified in the field or in-house.
Participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testing.
Resolve technical problems from end customers, application engineers, and engineering teams.
Identify and qualify product and solution failures and assist on the engineering in understanding and resolving them.
Case tracking by entering cases either in our and Customer Relationship Management tool.
Research and documentation of technical problems and solutions using our Knowledge Base.
Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and systems.
Engineering degree in Electrical, Power Systems or Computer Science, or equivalent;
Minimum of 5-10 Years of experience;
Experience in software (MES/ Wonderware), hardware, networking, database and/or system troubleshooting, diagnosis and problem solving;
Power and/or electrical systems knowledge;
Computer knowledge, particularly relating to server, network and operating system installation and configuration;
Positive attitude, enthusiastic, self-motivated and customer-focused;
People-person and team player, enjoying the cross-functional interaction required for this position;
Quick learner with an inquiring mind;
Strong written and oral communications skills;
Comfortable working in a fast-paced, dynamic environment;
Ability to work with people with a wide range of technical; backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel;
Ability to occasionally travel to various customer sites in the region and worldwide.
SQL Database querying and programming experience
VB.Net, C#, HTML5 coding experience
Manufacturing Execution System experience
Understanding of SCADA and HMI standard
On-site or remote advanced technical support experience
Knowledge of Wonderware by SchneiderElectric products
Understanding of control systems and PLC
Controls or transformer protection experience
Experience with CRM systems
Bilingual: English and French/Italian/German/Dutch an asset
We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric.
Primary Location: NL-Utrecht-Baarn
Unposting Date: Ongoing
Req ID: 003IO2