Eastman Customer Service Representative in Capelle Aan Den Ijssel, Netherlands

Are you looking for a challenging role within a high performing Customer Service team? Are you energized by managing complex processes and focusing on value adding activities? Are you interested by working in an international environment with over 30 nationalities and high ethical principles? Welcome to Eastman Chemical…

This is Eastman Chemical

Eastman is a global specialty chemical company that produces a broad range of products found in items people use every day. With a portfolio of specialty businesses, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. Our market-driven approaches take advantage of world-class technology platforms and leading positions in attractive end-markets such as transportation, building and construction, and consumables. Eastman focuses on creating consistent, superior value for all stakeholders. As a globally diverse company, Eastman serves customers in approximately 100 countries and had 2016 revenues of approximately $9 billion. The company is headquartered in Kingsport, Tennessee, USA and employs approximately 15,000 people around the world.

This is the Role

As Customer Service Representative (CSR) you continuously strive for an optimal and lean order fulfillment process. As primary contact for our customers you will ensure we bring value to our customers and that everything is arranged to guarantee on-time deliveries. Depending on the portfolio assignment, the coordination of logistic processes can be part of your responsibilities. As first point of contact you will not only handle order fulfillment but also execute customer inquiries, forecasts activities, and customer complaints. By monitoring and obtaining customer insights and market trends, you are a source of competitive intelligence. With a diverse and complex product portfolio and rapidly changing customer demands, it is critical to easily adapt to change, be flexible and be able to set the right priorities.

This is who you are

You feel passionate about providing an excellent customer service experience and you enjoy building relationships. With your commercial mindset, you have the ability to recognize what generates value for our customers. As Customer Service Representative, you are a good communicator and a team player with a high sense of ownership. You have excellent multi tasking skills, you feel comfortable in a digital environment and you have a proactive attitude. You have a good process improvement mindset and like to work closely with internal and external stakeholders to increase the overall value we bring to customers.

You can see “the bigger picture” and you are skilled with curiosity, creativity and the necessary technical back-ground not only to challenge the status quo, but also to make proposals for optimized and lean work processes.

This is what you bring

• Bachelor’s Degree or equivalent is required;

• Minimum of 2 years of Customer Service, Supply Chain or Internal Sales experience in an International environment;

• Knowledge of logistics processes and INCO terms plus related customs procedures and documentation;

• Good analytical skills;

• Fluent in English is required, both verbal and written. Additional languages are a plus;

• Experience with SAP / ERP system is a plus.

This is what we offer

Our spirit of innovation and collaboration along with our diversified business line creating challenges and opportunities for growth is what makes Eastman a great place to build a career. Here, you can find opportunities to grow professionally, competitive salary, outstanding benefits, and a global work environment.

Eastman is committed create a powerful diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.


For further information about this position please contact Jasper Meester via +31646277627 or send your application via the apply button.