Fortive Corporation Service Desk (German Language) in Eindhoven, Netherlands
Service Desk (German Language)
Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation ( www.fortive.com ), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunities
Looking for a great opportunity to grow your career in an international environment and to use your excellent communication skills in a fun and dynamic environment?
Test your Skills
As a Service Desk associate, you will guide and direct the total process flow between customer and the repair center from beginning to end. This means providing information to our national and international partners and customers before, during and after the repair or calibration stage, such as: information on delivery time, shipping information, service prices etc. In the event of complaints of customers, you will deal with these with respect to service activities.
You are responsible for keeping the service management system up to date with customer and agreement information. When you signal a possible sales or service leads you may pass these on to our sales team. In all this, your goal is to establish a long-term relationship with our customers.
Measure your ability
We are currently seeking people with MBO level or equivalent in experience. Minimal 2 years previous experience in a customer service position is preferred. You must be fluent in English, German - Dutch is a plus- not a must. You should have the ability to recognize and anticipate potential problems and commercial opportunities, have good communication skills, both oral and written and a high degree of accuracy and attention to detail.
What do we offer?
Fluke is a fun, dynamic and fast moving company, situated in Eindhoven. It is a great, international environment, providing chances for employers of all levels. Not only do we offer you good working conditions, your growth opportunities within the company are endless.
Fortive Corporation Overview:
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com .
Job: Customer Service
Primary Location: Europe-Netherlands-North Brabant-Eindhoven
Req ID: FLU005848