Cantel Medical Customer Service BV in Heerlen, Netherlands
Cantel Medical is a leading global company dedicated to delivering innovative infection prevention and control products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives. Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products, and specialty packaging for infectious and biological specimens. Additionally, we provide technical service for our products.
This position is responsible for providing customer end-to-end support through-
out the order management process for all products and will accomplish all
functions associated with sales order management; receipt, verification of
terms, pricing and delivery and then entering of the customer purchase order.
This also includes customer request to return products.
Interact with customers to provide information regarding orders, products, product availability, pricing and any other customer service related issues.
Communicate effectively across all Medivators functional areas to gather information related to customer orders.
Enter orders into Manage 2000 system and review for accuracy (pricing, payment terms, freight terms, product availability, etc.).
Identify, track and follow sensitive orders upon distributor or supervisor request.
Maintain and update special pricing.
Identify incorrect pricing information in Manage 2000 system.
Maintain customer binders, which include: offers, PO’s, invoices, confirmation of payment, and other relevant communication.
Work closely with the Finance department on payments of, credit limits and delivery holds and initiate collection efforts on past due accounts and research and assist in the resolution of sales invoices discrepancies as they arise.
Maintain and update CS procedures.
Incoming phone calls.
Assist in preparation for the direct Belgium market approach.
Distribute International leads and inquires to Medivators EMEA Sales team.
Drive the resolution of product/service disputes and escalate customer issue when appropriate.
Work with the team to maximize revenue through the order life cycle by providing superior customer satisfaction.
Mid-level education required with experience working in sales, telesales, and/or customer service.
Must speak English, Dutch, and German.
Strong computer skills and experience with Microsoft Office are required.
Exceptional communication skills.
Strong organization skills, attention to detail, ability to prioritize, and work indepently also required.
Must be culturally sensitive.
External Company URL: http://minntech.com
Job Overview: This position is responsible for providing customer end-to-end support through- out the order management process for all products and will accomplish all functions associated with sales order management; receipt, verification of terms, pricing and delivery and then entering of the customer purchase order. This also includes customer request to return products.