Medtronic Customer Service Representative Swedish and English in Heerlen, Netherlands
Customer Service Representative Swedish and English
Heerlen, Limburg, Netherlands
Jul 21, 2017
- Customer Service Representative – Swedish and English
Careers that Change Lives
To support our Service Repair Customer Care Service we are currently looking for a fulltime customer focused and accurate Customer Service Representative to work cross business.
A Day in the Life
We offer you a position where where you offer day-to-day support in Medtronic's Order-To-Cash processes (orders, disputes credits, enquiries, returns, monitoring...) as well as Supply Chain processes (PAR level, carrier scheduling...) through analytical and operational support.
We expect you to be able to provide a professional level of support to the Back Office Field sales staff and customers by processing a broad knowledge of Medtronic products, processes, tools and policies and ability to monitor product information flows as well as resolving issues. In this role you contribute to the company goals in the areas of customer satisfaction.
You are responsible for monitoring physical information flows and you manage all incoming calls (including orders) and incoming e-mails to Customer Service shared mailboxes. Furthermore, you are responsible for issue resolution and reactive communication towards the customer, including coordination of the issues especially with BO teams.
Other responsibilities include exceptional return flow management such as; return info check-creation in SAP, pick up arrangement follow-up update SAP, and responsibility for Service Repair management: creation in SAP, return arrangement, offer preparation manage the invoicing.
To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you.
Bachelor degree (or at least MBO+)
(Near-) native in Swedish fluent in English
1 to 3 years experience in customer service and order management
Excellent communication skills (verbal and written)
Computer literacy (MS-Office )
Nice to Haves
· Experience with SAP/ ERP
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Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the future.
Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 89,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,750 employees.
Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.