Medtronic IT Business Systems Analyst in Heerlen, Netherlands
IT Business Systems Analyst
Heerlen, Limburg, Netherlands
Jun 30, 2017
IT Business Systems Analyst
For Medtronic Global IT / Enterprise Services EMEA / Service Repair team.
Careers that Change Lives
By implementing cutting edge technologies, we facilitate Medtronic’s constant growth and prove each day that IT is truly a competitive differentiator for Medtronic. To strengthen our IT Service Repair team, we are looking for an IT Business Systems Analyst who will be working with other IT business systems analysts and our Service Repair business counterparts on further developing and enhancing our Service Repair solutions to support our Service Repair strategy.
A Day in the Life
The individual will play an important role to further develop and roll-out the IT solutions used in the EMEA region for Service Center Management (SAP), Service Contract Management (SAP), Installbase Management (SAP) and Field Service Management (SAP/ServiceMax) while safeguarding global architecture and design. He/She will be responsible for assessing, designing and developing of changes and/or enhancements. Tasks include:
Build up and maintain knowledge of the total SAP Service Repair (SR) system solution.
3rd level support activities for SAP SR related issues which consist of analyzing and helping to resolve software related issues escalated by the support team and recommend solutions.
Working with technical teams on improving stability and performance of interfaces between the SAP Service Repair solution and SMAX.
Lead business requirement discussions. Gather, evaluate and document business needs and requirements and translate these into functional specifications and business process maps for medium complex changes.
Participate in project and design reviews to evaluate and ensure that the design being applied meets policies, principles, and standards of Medtronic Global IT.
Responsible to drive changes and enhancements through the change management process, including change coordination, communication with stakeholders, performing functional unit tests, coordinating user acceptance tests, cutover tasks and hypercare support.
Working in projects within an international, diverse and challenging environment.
Bachelor or Master degree
3 years of relevant experience in job offered or a similar role
Strong sense of ownership and accountability, self-motivation, enthusiasm, and positive attitude and perform as a team player.
Ability to demonstrate persistence.
Good analysis skills and self-starter.
Working in a methodical and detailed manner.
Excellent communicative skills, especially in English.
Ability to explain technical concepts in clear words to non-technical stakeholders
Nice to Haves
3 years of hands-on experience with customizing of SAP SD or MM module.
3 years of experience with documenting business/system requirements.
Affinity with SAP Development/ABAP.
Experience with Service Repair business processes is a plus.
Experience with customizing of SAP CS module is a plus.
Experience with system validation methodologies is a plus.
Experience with SMAX is a plus