Nike Digital Commerce Consumer Experience Manager in Hilversum, Netherlands
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike Retail employees inspire athletes of all abilities to tap into their potential. Step into a Nike Store or visit nike.com, and feel the energy, enthusiasm and passion for sport. That same excitement and consumer-first mindset reverberates through the Nike Retail Corporate team. A global network of buyers, visual merchandisers, real estate specialists, store operations directors and others direct the daily operations of nike.com and the hundreds of Nike Stores and Nike Factory Stores worldwide. The team constantly defines the new frontier of retail and creates the most inspiring and engaging consumer experiences in the industry.
The Nike Europe Consumer Experience Team is seeking an innovative and highly motivated Consumer Experience Manager to elevate the commerce experience on Nike.com and our other digital platforms. As a Consumer Experience Manager, your job is to make sure that our digital products and services are intuitive, usable and local to millions of our consumers within Europe. Responsibilities:Develop a strong understanding of European consumers and our business objectivesInform & inspire our global product management teams to create leading consumer experience solutions relevant to the European marketConduct heuristic evaluation and competitive audits of our digital experiences, for usability and local relevance. Create wireframes and consumer journey maps as needed.Partner with local technology teams to drive the digital roadmap – ensuring experiences are delivered on time and to briefPlan and execute research activities that uncover consumer needs, resulting in actionable recommendations for our geographyPartner with design and brand teams to assure UX & CX best practices are followedPartner with our operations and digital merchandising teams to embed new experiences into the businessEvangelize consumer experience within all levels of the organizationWork with analytics and A/B testing teams to identify continuous improvement opportunitiesPartner with Product Managers to drive consensus on consumer experience across stakeholders and negotiate diverse points of view and prioritiesQualifications
3-5 years of proven success as CX or UX Manager within an e-commerce business. Pan-European experience strongly preferred. Skilled at adapting communication and content to the audience; crafts strong and compelling presentations. Strong influencing skills. Strong command of user experience principles; excellent consumer experience knowledge and Passionate consumer advocate Ability to work collaboratively within a wide and diverse matrix Data driven approach to inform experience requirements and product roadmaps Experience defining and monitoring success through site analytics and A/B testing Experience developing deep consumer insights and working with consumer research Ability to work collaboratively within a wide and diverse matrix Experience optimising onsite search and navigation is an advantage Design experience is beneficial but not a core requirement for this role
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.