Nike Internship Consumer Services in Hilversum, Netherlands
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Nike Retail employees inspire athletes of all abilities to tap into their potential. Step into a Nike Store or visit nike.com, and feel the energy, enthusiasm and passion for sport. That same excitement and consumer-first mindset reverberates through the Nike Retail Corporate team. A global network of buyers, visual merchandisers, real estate specialists, store operations directors and others direct the daily operations of nike.com and the hundreds of Nike Stores and Nike Factory Stores worldwide. The team constantly defines the new frontier of retail and creates the most inspiring and engaging consumer experiences in the industry.
As a Consumer Services intern, you will be supporting the Nike Service Experience Team in monitoring and controlling the interactions between consumers and our contact center from a quality and training perspective. In addition, you will also assist the Content Writers, to keep our internal knowledge base up to date to support our customer service representatives. Your responsibilities will include:
Analyzing consumer comments and providing feedback to our contact center, identifying knowledge gaps and coaching opportunities;
Assessing and measuring quality of interaction between customer service representatives and consumers against key quality metrics;
Reviewing and improving communication used in the contact center that will impact the consumer experience;
Analyzing top contact drivers and identify opportunities to improve the consumer experience;
Supporting the Content Writers in keeping the internal knowledge base tool up to date with current product and process information;
Roll our rewards and recognition plans to all contact centers.
3rd/4th year student within Business Administration, Management, Psychology, or other related fields;
Fluency in English, with excellent verbal and written communication skills;
Proficient with Microsoft Office products (Outlook, Word, Excel, & Power Point);
Strong customer service and networking skills;
Ability to work in complex environment with multiple stakeholders;
Strong organizational skills and the ability to prioritize a varied workload;
Academic, volunteering or previous internship experiences related to the position are a plus (please include in your CV).
Passion for the Nike brand and sports in general.
In order to be eligible for an internship, you must :
Be a student for the whole duration of the internship (enrolled in a university/higher education institution);
Have an EU passport or an EU work permit.
Start date: February 1st, 2018
Duration: 6 - 12 months
This internship is open to students outside of the Netherlands.
Join our team now!
HOW TO APPLY? Click on ‘Apply Now’ to submit your CV in English no later than October 29th.
Suitable candidates will be contacted by the middle of November for the first stage of the selection. The final interviews will take place during November and December.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID: SRC100517ICXP
Location: Netherlands-North Holland-Hilversum
Job Category: Retail Corporate