GKN Aerospace Customer Support Representative Defense in Hoofddorp, Netherlands

Customer Support Representative Defense

Country: Netherlands

Work Location: Hoofddorp

State: Not Specified

Advertising End Date: Not Specified

Job Type: Regular

About The Opportunity

In this role you actas focal point for one of our key military customers on material support and order administration related topics. You support our military customers andstrengthen the dedicated Defense department.

You will be working for Fokker Services in Hoofddorp. Fokker Services, part of Fokker Technologies and GKN Aerospace, is an international aerospace service provider with over 900 employees working from branches in the Netherlands, the USA and Singapore. Our ambition is being the world’s most innovative aerospace service provider of affordable and reliable availability solutions to airlines, OEM’s and MRO’s. Capabilities include Component Availability Programs, Flight Hour based Component Repairs, Engineering and Documentation Support and Airframe Maintenance, Modifications, Conversion and Completion capabilities. Today, Fokker Services has earned its position as unique and valuable partner for the global aerospace industry, supporting a large fleet of various aircraft types, commercial and military.

Key Responsibilities

You are responsible for:

  • Day-to-day spare/repair order intake and administration to support your Customer’s material order book and stock;

  • Continuous liaising with internal and external stakeholders, such as international partners, customer contacts, IT, procurement and suppliers to facilitate material deliveries and repairs by removing blocking points;

  • Tracking and safeguarding of delivery status, delivery documents, procurability and pricing for spare parts;

  • Material order book performance monitoring and reporting in scope of the applicable ‘Power by the Hour’ contract, such as overdue orders, on-time deliveries and budgets;

  • Preparations, participation and co-chair of Supply Chain Workshops, including intermediary reviews with your Customer;

  • Monitoring and improving Customer satisfaction on material availability and supply chain performance, meaning you manage expectations in line with Customer and contractual requirements and pro-actively approach your Customer and partners if required;

  • As the Customer’s order book representative, you will be part of a dedicated multi-disciplinary customer team and part of a global material support community.

Your skills and competences are:

To succeed in this role, you have an intermediate/higher vocational education level (MBO/HBO) or equivalent in working experience. Furthermore, you have at least 3-5 years of experience with customer or material support, preferably in the Aerospace and/or Defense industry.The ideal candidate will be able to translate his material support specialism into strong, flexible and pro-active customer support. Other important requirements are:

  • You enjoy working in an ERP environment solving ERP issues and you are a very experienced ERP user (SAP preferred);

  • Experience with SAP will be a huge advantage for this position;

  • Strong data analytical capabilities, using analytical Excel tools such as pivot tables and formulas to combine multiple data sets for your analysis;

  • Service minded, pro-active and great perseverance in an international political environment with many stakeholders;

  • Able to build up good and sustainable international relations;

  • You must speak and write English proficiently, Dutch is preferred, French is appreciated;

  • You are willing to travel to your customer and partners, approximately 10% of the time.

In return we offer you:

We offer an attractive package including a salary in line with industry standards, an annual profit related payment and 40 days of leave.


Please contact Tom Kuster (Customer Support Manager Defense) on +31 886 280 311 or Anita van Loon (HR Consultant) 088-6280315 for more information about this vacancy. A security screening will be part of the procedure.

About Us

GKN is a global engineering business. We design, manufacture and service systems and components for most of the world’s leading aircraft, vehicle and machinery manufacturers. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to better in everything we do. GKN operates three divisions: GKN Aerospace, GKN Driveline and GKN Powder Metallurgy employing 56,000 people in more than 30 countries.

Fokker Technologies, founded by aviation pioneer Anthony Fokker in 1919, was acquired by GKN Aerospace in 2015.

Fokker’s outstanding people and technologies are now fully integrated into the GKN Aerospace business. The result is a stronger GKN Aerospace business with enhanced market leadership positions, increased exposure to key growth platforms, a more comprehensive global manufacturing footprint and stronger technological offerings. Fokker’s industry-leading capabilities in aerostructures, electrical wiring systems, landing gear and services now sit within GKN Aerospace’s market-leading capabilities.

Diversity and Inclusion

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.

A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.

GKN is an equal opportunity employer.

We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.