Curvature Field Service Engineer in Lijnden, Netherlands
Field Service Engineer
Lijnden, The Netherlands
Responsible for providing support to our customers for their IT requirements to meet contractual SLA’s, including liaising with customers and users, attending sites and facilitating high quality field service.
To receive, investigate, and respond to technical assistance requests and warranty claims in a professional manner.
To ensure compliance with customer and internal Service Level Agreements.
To ensure that a high quality, professional profile is maintained in all aspects of field service.
To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required.
To mentor less experienced members of staff.
To deal with general support calls, to include Project and Transition calls.
To be involved with pre-sales technicalities.
To participate on regional 24/7 out of Hours Rota where business needs require.
To act as ‘cover’ engineer on Out of Hours when/if required.
To analyse information and evaluate results to choose the best solutions and solve problems.
To identify complex problems and review related information to develop and evaluate options and implement solutions.
To train staff in work procedures, including third party contractors.
To work closely with others within the Service Operations Department, to include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
To maintain up to date technical knowledge and expertise in accordance with industry standards.
To maintain and build relationships with customers to assist in sales and maintenance activities.
To comply with the Health and Safety at Work Act 1974, adhering to the Health and Safety Policy and associated procedures, ensuring the health and safety of oneself and others.
To adhere to the company’s policies and procedures, maintaining a professional standard of conduct and upholding the reputation of the company at all times.
Any other duties as required in order to meet business objectives. Person Specification:
IBM, Sun, Dell, and HP hardware experience essential.
Experience with Netapps, Fujitsu Prime Power, EMC, Cisco, AIX, Hitachi storage and tape drive technology desirable.
Previous experience of working within the IT Maintenance Services Industry.
Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
Must have strong written and verbal communication skills, including the ability and confidence to liaise directly with customers.
Strong organisational skills.
Must be flexible to work outside of core business hours where business needs require
Competent and confident in the use of technology with good analytical skills.
Ability to work to tight deadlines and in a high pressured environment.
Plan and prioritise one’s own workload, act on own initiative and effectively manage a multi-faceted workload.
A confident and adept communicator with the ability to persuade, influence and quickly establish effective working relationships.
Satisfactory employment verification commensurate to the requirements of the role. Knowledge, Skills, Abilities, Experience:
IT Multivendor Awareness
Stakeholder Needs, Wants and Expectations
IT Service Procedures and Best Practice
IT Technical Skills across multivendor platforms
Communication, Listening and Interpersonal
Analytical and Problem Solving
Time Management, Prioritisation and Organisational
Accuracy and Attention to Detail
Flexible and Adaptable
Reliable and Hardworking
Acts with Honesty and Integrity
Dedicated and Committed
Professional and Approachable
LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
SMS | Curvature is an equal opportunity employer.