Curvature Transaction Coordinator in Lijnden, Netherlands

Transaction Coordinator

Sales

Lijnden, The Netherlands

Curvature Amsterdam office is looking for candidates with a great work ethic to join the sales organization in the Sales Support – Transaction Coordinator role.

We are looking for a Dutch native speaking candidate, that also has a very strong mastery of the English language.

This individual is responsible for providing sales support to sales staff, including deal coordination, problem resolution, and assistance with inventory procurement. The ideal candidate will have a polished, professional demeanor and excel in communicating with customers vendors and colleagues in a fast-paced environment. Transaction Coordinators serve as liaisons between Sales Representatives and other internal departments such as Operations, Finance, and Logistics. The role is also responsible for being a POC for the customer for all post-sales issue resolutions.

The Transaction Coordinators report directly to the Senior Manager Sales Support EMEA.

Duties and Responsibilities:

Deal flow responsibility –Sales/Sales Orders

  • Creates sales orders per salesperson’s request.

  • Monitors all open sales orders for correct details and shipping dates.

  • Sends correct and complete pick tickets to warehouse in a timely manner to ensure the orders ship according to customer’s request and on schedule.

  • Tracks the status of orders printed to Operations.

Deal flow responsibility –Purchasing/Purchase Orders

  • At sales team’s request will post “Need to Buy” emails for products to still be procured.

  • Creates complete & correct purchase orders based on salesperson requests to procure equipment.

  • Helps correct inventory inaccuracies.

  • Handles all purchase order clean up on incoming gear.

  • Monitors their salesperson’s open purchase orders for validity, arrival date, payment.

  • Track incoming PO’s and adjusts order management as required.

  • Work with the Asset Recovery team to create Inventory PO’s for the team.

Deal flow responsibility –Quote Conversion/Salesforce

  • Able to create a basic quote in SFDC.

  • Preferably responsible for converting quotes to Oracle.

  • Knows how to navigate in SFDC and perform basic tasks related to inputting customer information.

Deal flow responsibility –Services Orders

  • Creates Services order per salesperson’s request.

  • Monitors all Services orders for status and completion.

  • Handles all post-sales Services orders issue resolutions and adjustments.

Accounting responsibility

  • Obtains invoices & signed purchase orders from vendors so that accounting can issue payment.

  • Assists with collections problems as requested by accounting.

  • Obtains credit application & basic financial info for accounting to process for terms approval.

  • Works with accounting to answer their questions and solve inaccuracies, errors and problems associated with sales orders and purchase orders.

  • Analyzes Sales & Purchasing and can recognize & anticipate problems: takes action to avoid them.

Sales Policy knowledge

  • Knows and understands basic Sales policies and how they apply to purchase orders, sales orders and inventory management.

  • Knows and understands sales policies and pro-actively makes decisions accordingly.

Customer Follow-up

  • Follow up with email and/or phone call on replacement units sent out.

  • Follow up with email and/or phone call on any “questionable shipment” including but not limited to incorrect cables, memory etc.

  • Follow up with email and/or phone call on all shipping issues (lost packages, claims, freight quotes etc.)

Product knowledge

  • Able to recognize common part numbers (routers vs. switches vs. modules).

  • Uses Performance Portal for each order and can navigate the information provided to determine what is needed.

Phone coverage

  • Handles roll-over calls from salesmen; prioritizes them, personally provides administrative help and takes message for/finds source to answer sales-related calls.

  • Covers phone for brief sales absence.

Coverage

  • TC’s are available for coverage for other TC’s when they are out of the office.

Knowledge, Skills and Abilities

  • Must be detail oriented and possess excellent follow-through skills.

  • Proficient in MS Word, MS Excel, Outlook, and PowerPoint.

  • Demonstrates teaming behaviors including effective communication skills face-to-face, via email and on the phone.

  • Work effectively in fast-paced environments and teams.

  • Remain flexible and adjust to situations as they occur.

  • Strong sense of Company cultures and values.

  • Ability to handle and resolve recurring problems.

  • Effective with time management and prioritization.

  • Strong Organizational skills.

  • Fluent written and verbal communication skills in English.

  • Experience with Oracle is a plus.

Credentials and Experience

  • 2 year College degree.

  • 1 to 3 years business or relevant experience.

  • MS Office certifications are a plus.