Marriott Guest Service Team Leader in Netherlands, Netherlands


Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests passions, providing insider access to what s new and what s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.


Start your career as Guest Service Team Leader at the W Amsterdam where design, music and fashion connect to our guests and create an extraordinary dynamic for the city of canals.

Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings.

A magnificent icon where our guests step inside the W Amsterdam and go straight to the top and check in at our rooftop W Living Room.Experience the innovative design and luxury of our 238 stylish guestrooms, including 25 suites, three WOW suites and two lavish Extreme WOW Suites.

Get in on the fun and transform your dreams into reality. Apply now and Deliver Whatever/Whenever to our guests, Connect to the Extraordinary & Surround yourself with what s new/next.


Located on the prestigious Dam Square in the heart of Amsterdam, behind the Royal Palace and just steps from the city s iconic canal district with its vibrant restaurants, bars and nightlife scene, the W Amsterdam will bring a new style of modern luxury to the Dutch hotel scene.

Job description

And here s the exciting part - we are looking for a Guest Service Team Leader who is passionate about W, passionate about style and innovation and passionate about creating unforgettable guest experiences the W way.

Main responsibilities

As a Guest Service Team Leader you will be reporting to the Welcome Office Manager and will play a vital role in the success of the opening of the first W hotel in Amsterdam.

You are responsible for supervising the Whatever/Whenever and Insider talent to ensure a warm, welcoming and witty experience is had by all guests and to ensure all requests are approached with a Whatever Whenever attitude and that all talent provide a service WOW.

Also responsible for helping to drive the Whatever Whenever service philosophy throughout the hotel.

The ideal candidate for this role has extensive experience in supervising a department in a high end, lifestyle kind of environment. You are passionate about the W brand and are eager to show the W lifestyle to the guests. You have a natural affinity to styling trends. You have an exceptional knowledge of Amsterdams the Places to be . You remain 'in the know' at all times. You have an eye for detail and do not accept mediocre as a standard, you always strive for perfection. You have excellent people skills and have an upbeat, positive attitude to work and life. You are creative and always think of new ways of doing things, you embrace change.


  • MBO / HBO Degree (Preferably in Hotel Management)
  • Minimum of one-year experience in the same or similar role team leader
  • Fluency in English & Dutch
  • Experience in the Hotel Industry as Guest Service Center Agent and team leader is a must
  • Experience in Luxury Segment is an advantage


As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. We don't call W employees "Talent" for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best.

If you are the right candidate, you are someone who enjoys a challenge. You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a teamplayer and enjoy building relationships with colleagues as well as outside of the hotel. You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well.

Job: Rooms and Guest Services Operations

Organization: W Hotels

Location: NLD-Netherlands

Requisition ID: 170027O0