ASML Customer Support - Service Development and Engineering - Diagnostic Architect in Veldhoven, Netherlands


Are you looking for a challenging position in which you drive Diagnostic solutions to enable our Service Engineers to reach Operational Excellence at our customer and define Customer Service requirements for the future? Then this might be your next challenge.

Job Mission

You will act as the business architect for diagnostic service products and diagnostic processes; you will be responsible for defining the diagnostic requirements and their implementation. You will need to enhance your complex knowledge of how to design for service in a unique and highly demanding environment where performance, availability and costs are the major driving forces. Moreover, since service is a labor intensive activity, determining organizational impact and gauging human aspects are key components as well.

In addition to excellent analytical skills, you will need communication skills – to convince, motivate and inspire colleagues across multiple sectors working in different continents that are charged with implementing your requirements for process, software, organization and supporting infrastructure improvements. You have architectural ownership in driving for efficiency, cost reduction, continuous improvement and knowledge management. You will also need to be a good listener and negotiator – ASML is filled with bright minds, and you must always be on the lookout for great ideas.

Job Description

As a Customer Support (CS) Diagnostic Architect you are responsible for the definition and verification of new diagnostic requirements to ensure these new diagnostic related building blocks (Means, Process, Infrastructure, Knowledge base, etc..) can be used and maintained. You will manage the CS requirements for and participate in the definition, realization and verification activities.

  • Responsible for the definition of diagnostic requirements for PGP products

  • Responsible for the definition of the diagnostic requirements for non-PGP products

  • Creation of a Work Breakdown Structure (WBS) listing all required actions in close cooperation with CS IB and NPI Program Management, System engineering and Development & Engineering

  • Responsible for the diagnostic process and product performance verification and qualification.

  • Responsible for technical review of project deliverables (performance qualification).

  • Concerning processes and service product performance issues support is given to both internal (CS, Production Engineering, Marketing) and external customers.

  • Contribute to the creation of the diagnostic roadmap and its contribution to business revenue (Service products) and cost (OPEX).

Your interfaces are within the sector CS with IB and NPI Program Management, the CS Field Organization and Central Field Support, and cross sector with System Engineering (SE), Development & Engineering (D&E;), Information Technology (IT), Factory (TF and EF) and operations excellence (OSE) .You are a member of the CS Service Development and engineering Diagnostic group and have every day contacts with your colleagues in the group, project teams, Field, IT, D&E;, and Factory.


MSc or PhD level in physics, electronics, mechatronics or information technology combined with a background in Industrial Engineering or Service Management.


At least five years’ experience in a Hi-tech System Engineering environment or similar. Multidisciplinary, broad technical scope and track record in service or engineering leadership.

Personal skills
  • Eagerness to learn and expand your skill set
  • Good communication and negotiation skills
  • Result-oriented and high stress-tolerance
  • Able to summarize complex concepts in simple and concise explanation
  • Strong analytical ability with a pragmatic attitude, can make realistic proposals to tackle
  • complex issues
  • Can work independently in a dynamic, explorative environment
  • Innovative mindset
  • Flexibility
  • The following skills are not a pre-requisite but provide advantage:
  • Affinity with machine development & high tech systems
  • Experience with databases, big data collection, machine learning
Context of the position

CS Service Design Diagnostics has two main tasks:

Supporting the CS Management Team in realizing the vision and strategy with the definition of diagnostic roadmaps, building blocks and projects for processes, software, organization and supporting infrastructure.

Owning and driving the CS requirements for PGP and non-PGP products: a) CS Service Development and Engineering Diagnostics defines the diagnostic serviceability requirements for PGP products and processes to ensure CS can use and maintain these products at the ASML committed performance to Customers with acceptable cost. b) CS Service Development and Engineering Diagnostics translates the CS requirements for new NON-PGP products into a product design. During the design and integration process Service Design Diagnostics guides project teams, guards the specifications and verifies the performance at product level at the end of the development process. The definition and validation work is carried out in close cooperation with the CS System Engineering (SE).

Other Information

Willing to travel, several times per year (USA, Asia), 15% of the time.

The holder of the position reports to the group leader CS Service Development and Engineering Diagnostics and is operational within multidisciplinary projects.

Please add your complete, recent CV and cover letter for this position to your application. We can't process your application without the above mentioned documents.

Location: Veldhoven, Netherlands

Level: Bachelor

Experience: 5-10 Experienced

Available since: 2017-05-17

Functional area: Customer Support

Background: Information Technology, Physics, Mechatronics, Electronics

Reference: RC04948