Cymer, Inc. Account Management Operations Representative in Netherlands
Account Management Operations Representative
Netherlands at https://cymer.referrals.selectminds.com/jobs/647/other-jobs-matching/location-only
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Responsible for supporting the Regional Account Management Organization in all aspects of Cymer’s relationship withthe assignedaccounts to maximize customer satisfaction and profitable market share potential.
Supports the Account Management organization on a Europe/Israel basis, in the broadness of customer management in relation to data analysis, sales administrative support and reporting.
DUTIES AND RESPONSIBILITIES
Strategy and Business Development analysis
Performs analysis and gathers/maintains data to understand the customers’ culture, product portfolio, competitive position, financial state, capital spending, investment planning, organization structure, key decision makers, installed base, product roadmaps and Cymer’s competitive strengths and weaknesses.
Is involved in gathering/maintaining market analysis data (e.g. markets, capital spending) to understand Cymer's position in relation to the competition. Analyzes market share by gathering information about competitor’s shipments.
Supports the development and updates of Cymer Customer Account Plans and helps to communicate these on a regularly scheduled basis.
Prepares all analytical requirements/content to build deal desk packages (= for customer offering proposal reviews).
Ensures continuous focus on solid alignment of customer and Cymer product roadmaps.
Account Management support
Supports preparation of business packages for key customer negotiations - warranty and service issues, new product introductions, etc.
Supports senior management operations review packages/meetings as necessary to report and control Account/Cymer objectives.
Maintains accuracy over account business essentials including accurate Laser (MAF) and Installed Base Products forecasts for achieving revenue target.
Updates and reports the manufacturing planning data based on account management’s input.
Works closely with Product Management team to ensure success of technical discussions, including acceptance of product specification modifications and FCO.
Makes sure that on a continuous basis full insight exists on outstanding quotations/purchase orders, to provide a solid basis for sound revenue forecast reporting and analysis.
Receives and tracks incoming Purchase Orders from customers and communicates internally and externally with customers about shipments/services/backlog.
Follows up on accounts receivable (A/R) collections with customers and Sales in Process (SIP) activities where applicable. This requires developed customer contacts and understanding of customer organizational structures.
Keeps existing customer data current, to include contact lists for mailings, as well as organizational charts. Performs customer mailings as needed.
Will be regularly involved in telephone meetings with customers. Will also interact regularly with the corporate organization in San Diego, USA.
Back-up support to issue quotations for Cymer's European customers according to European price lists and Terms and Conditions.
Other duties as assigned, to include being first back-up for the Account Management Coordinator in Veldhoven.
Professional business manner and appearance, personal maturity and excellent interpersonal skills are required.
Must be a self-starter and independent worker with ambition and initiative, be a team player, and be able to make a good first impression.
Excellent customer service skills, with a solid foundation in, and an understanding of the importance of, relationship building, both internally and externally.
Thorough and strong attention to detail.
Strong sense for quality work ("get it right the first time").
Ability to set priorities during times of high workload and communicate them in an appropriate manner.
No nine-to-five mentality, flexible.
"Can do" attitude, pro-active.
Ability to make accurate forecasts and to reconcile results to the forecast.
Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats.
Strong analytical background
Experience with spreadsheets, (development of) analytical modeling, and information/database systems.
Good with figures.
Familiar working in an environment with new product introductions, a key account management department, and working with field professionals.
Experience in a cross-functional or matrix management company structure.
Ability to successfully operate within a culturally diverse working environment.
Excellent written and verbal communication skills.
Ability to explain to others logically the problem in order to achieve appropriate understanding and cooperation from supporting team.
Fluency in English (German, French and/or Dutch knowledge will be a plus).
Requires a Master Degree with a technical/Engineering and secondarily business management, emphasis and a minimum of four (4) years’ experience in a similar job OR a Bachelor's Degree in a technical field with six (6) years of experience in a similar job in an international organization in the semiconductor industry.
Work experience is preferably obtained in product/service sales or marketing departments.
Front-end semiconductor process technology knowledge.
Requires strong experience using the following software packages: Excel, Word, PowerPoint, Oracle (main ERP software), Outlook, and SharePoint.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Can work under deadlines.
The environment generally is moderate in temperature and noise level.
Must be able to read and interpret data, information, and documents.
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Ability to travel (domestic and international) via air and auto at least 20% of the time.