Management Sciences for Health Business Analyst/ IT Specialist in Netherlands

The Business Analyst/IT Specialist will have two main functions to support the cyclical development activities, Business Analyst & Quality Assurance. The Business Analyst/IT Specialist is responsible for working with multiple business units to gather and document requirements, analyze the impacts on existing systems, and create process mapping. It is also expected that the Business Analyst/IT Specialist will be responsible for the quality assurance activities including authoring test planning documentation, coordinating test activities with development and user groups, and actively testing. In addition, the Business Analyst/IT Specialist will work with the other analysts to ensure continuous service to the organization, and support reporting out of the team tools.

Please note: This assignment has an end date of December 31, 2018.

Support Cyclical Development Activities:

  • Design and map solutions and provide support to Change Requests including requirements gathering, feasibility study & mapping, testing and support of user acceptance, as necessary.

  • Monitors system issue tickets and assist in resolving/replying to users.

  • Create specifications and test cases and facilitate acceptance of newly approved requirements changes.

  • Develop documentation and provide training to users on new and updated functionality.

  • Provide regular updates using the standard project tracking software.

  • Support and document the development of business process models, as required.

  • Coordinate with various vendors providing development services.



  • Bachelor's Degree



  • 3-5 years experience

  • Preferable 5+ years’ operational experience in working with IT project teams involved in detailed requirements gathering, documentation, system mapping, and testing.

  • Experience in IT systems in support of logistics, warehousing, procurement, or other aspects of supply chain management using ERP systems.

  • Thorough experience with both agile and waterfall methodologies and tools.

  • Previous experience with industry standard project management, requirements tracking, and/or testing tools. (e.g. Jira, SmartSheets, Selenium, HP products, Rational tools)

Knowledge and Skills

  • Excellent facilitation and presentation skills.

  • Excellent written/verbal communication and interpersonal skills with strong sense of customer service, and the ability to interact with all levels of leadership.

  • Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.


  • Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.

  • Ability to translate technical products or situations into concise, under-focused communication.

  • Strong sense of ownership and accountability.

  • Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.

  • Ability to work comfortably with Microsoft Office software, specifically Word, Excel, and PowerPoint. Knowledge of Microsoft Project Desirable.

Physical Demands

  • Travel requirements: Willingness and availability to travel, and perform other duties as needed. Must be eligible to work in The Netherlands.

  • Keyboard use, Pulling drawers,

  • Lifting papers <10lbs., etc.

Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact. We work to save lives by closing the gap between knowledge and action in public health. Since its founding in 1971, MSH has worked in over 150 countries with policy makers, health professionals, and health care consumers to improve the quality, availability and affordability of health services. Working with governments, donors, non governmental organizations, the private sector, and health agencies, MSH responds to priority health problems such as HIV & AIDS; tuberculosis; malaria; maternal, newborn and child health; family planning and reproductive health; and chronic non-communicable diseases such as cancer, diabetes, and lung and heart disease. Through strengthening capacity, investing in health systems innovation, building the evidence base, and advocating for sound public health policy, MSH is committed to making a lasting difference in global health.

Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or veteran status.

MIS Unit Manager

Band Level: G

ID: 13-9774

Group/Office: PHT

Dept/Unit: GEN (General)

Project/Program: A000 - None Specified

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