Plantronics Channel Operations Specialist in Netherlands

Company Background

Working at Plantronics gives you the rare opportunity to make a difference and feel valued, respected and supported, both personally and professionally. You'll find the ideal blend of a casual, fun, friendly atmosphere with a strong commitment to the company's success.

Since 1961 Plantronics (NYSE: PLT) people have been bringing sound innovation to the world. We are a world leader in personal audio communications for professionals and consumers. Our reputation for excellence is built on innovative products, a people-centered workplace and strong ethics.

Headquartered in Santa Cruz, California, Plantronics and its Clarity division have offices in 20 countries, including facilities in Mexico, China, and Europe. Plantronics offers a generous mix of health, financial and lifestyle benefits as well as career development opportunities to its associates. Discover Plantronics.

PEOPLE-PLACE-PURPOSE-POTENTIAL

Plantronics is a global leader in business and consumer audio communications. For more than 50 years, we’ve been driven by a single obsession to support our customers’ most important needs: experiencing and facilitating simple and clear communications while enjoying distraction-free environments.

We are a global team with zeal for fulfilling our vision through innovation and rigorous execution. Our company is made up of smart, highly-capable, inquisitive people who bring their best selves to work each day and treat others as we wish to be treated. Plantronics people embrace discovery and invention, take risks, and incorporate the things we learn into the things we do. In creating Unified Communications and customer service solutions, software analytics, and Bluetooth headsets, Plantronics delivers high-quality communications solutions that our customers count on today, while relentlessly innovating on behalf of their future.

Mission: We discover and invent the tools and technologies that provide a focused and distraction-free environment for you to perform at your best.

The role

The role will focus on managing all the Customer Service activities for our Business Partners, through both the B2B & B2C channels, primarily for the native language region and depending on language skills for customers in other regions. The successful candidate will become the primary contact for selected Business Partners and sales, and may also be asked to work on specific projects. The role requires an active cooperation with multiple departments in Plantronics and so relationship building and people skills are essential

Key Responsibilities

  • You act as a first point of contact for regular, on-going customer accounts on daily operational matters

  • You are responsible for resolving operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial posts-ales programs, reporting).

  • You engage with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

  • You act as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.

  • You contribute to efforts to optimize current processes, often collaborating with other groups within the company to improve day-to-day activities.

  • You represent the team as a subject matter expert on internal processes to other functions and organizations.

  • You handle customers with moderately complex issues, including some "top-tier" customers (customers with strategic importance and complex relationships).

  • You communicate with both internal and external customers at the individual contributor and management levels.

  • You provide active sales support to the field sales team and Managers Channel Operations;

  • You handle (inbound and outbound) calls.

  • You responsible for projects as assigned.

Supervision:

Will initially receive in-depth training and on-going mentoring. Thereafter, will be expected to work independently and remotely with limited supervision. For more complex or non-standard tasks detailed guidance will be provided where necessary

What do we expect you to bring?

  • Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

  • Broad knowledge of the end-to-end process of sales operations.

  • ERP database knowledge preferable Oracle R12 order management;

  • Excellent understanding of order management processes within a multinational;

  • System knowledge on Windows applications;

  • Skilled with Excel;

  • Initiating and driving further efficiency improvements;

  • Fluent (Business) English

  • Process orientated with an eye for detail;

  • Developed problem-solving and troubleshooting skills;

  • Strong analytical capabilities with an ability to process and retain large amounts of information;

  • Able to prioritise daily tasks without compromising key SLA’s or customer satisfaction

  • Excellent understanding of operation systems;

  • Strong communication skills, ability to build and maintain internal and external relationships;

  • Customer focused;

  • Self-driven and independent;

  • Demonstrated teamwork and collaboration skills.

  • Able to manage own time.

We offer

  • Working in one of world’s leading companies in delivering smarter communication with innovative design and technology

  • Open and informal management style, which encourages creative thinking and the sharing of new ideas

  • Smarter (home) working

  • Daily fresh fruit at the office

  • Working in a supportive and dynamic, and diverse team.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, sexual orientation or on the basis of disability.

To all recruitment agencies: Plantronics does not accept agency resumes. Please do not forward resumes to our jobs alias, Plantronics employees or any other company location. Plantronics is not responsible for any fees related to unsolicited resumes.