DHL Express, Inc. Senior Credit Controller in Netherlands


To actively manage and coordinate credit collection for an assigned portfolio of customers in alignment with DP DHL process guidelines and policies in an efficient and cost effective manner.

  • To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer

  • To contribute knowledge and expertise toward resolving reoccurring billing issues.

  • To maximize collection effectiveness from all customers in a timely and professional manner.

  • To maintain efficient records of collection activities.

  • To manage customer escalations and negotiate settlement plans as required

  • To drive debt collection, involve in customer interactions (incl customer visits as deemed necessary)

  • To coordinate resolution of sales and customs disputes according to escalation procedures

  • To identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team

  • To contribute knowledge and expertise toward resolving reoccurring billing issues

  • To monitor credit accounts and report delinquent customers to Team Leader for review and action.

  • To monitor credit limit of accounts and ensure proper action is taken

  • To coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor


  • Is able to gather and structure all data and information relevant for the analysis of an issue

  • is able to assess the right level of detail in the context of the big picture

  • Is able to identify patterns in the data

  • Is able to draw conclusions and identify options for action for simple issues

  • Is able to recognize obvious implications of the issue and cross-links with direct interfaces in the organization

  • Is able to proactively invite other people’s comments and suggestions

  • Is able to communicate simple to difficult messages effectively

  • Is able to communicate effectively with all colleagues and (internal / external) customers

  • Is open to other people’s comments and suggestions

  • Good telephone conversation/handling skills

  • Effective communication and conversational skills

  • High customer focus and service orientation

  • Advanced MS office knowledge

  • Intermediate Presentation skills

  • Local language(s) / Multi lingual (in Shared Service environment)

  • Bachelor

  • Advanced English/French language skills