Stryker Customer Care Supervisor Netherlands in Waardenburg, Netherlands

Requisition ID 24799BR

Job Title Customer Care Supervisor Netherlands

Group Global Quality and Ops

Division European Business Operations

Business Unit Benenord

Business Function Customer Service

Country NETHERLANDS

City Waardenburg

Employment Category Full Time

Percent Travel Required Up to 10%

Shift 1st

About Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Job Description / Information

  • Manage your Customer Logistics team ensuring that the best talent is sourced, developed, managed and engaged leading to a highly motivated team environment that meets and exceeds business expectations.

  • Participate in the management of the company as a member of the Benelux Operations Management Group.

  • Develop and improve relationship with external and internal customers

  • Build and maintain relationships with other Functions while driving leverage opportunities across the areas.

  • Ensure all KPI’s such as Inventory, DOH, Customer Service (OTIF), financial metrics … are monitored effectively and achieved.

  • Budget responsibilities for expenses of your area

  • Engaged in daily customer logistics activities

  • Owner of the customer logistic process : review all processes, procedures,methods and tools to meet the performance objectives of the department.

  • Ensure all applicable ISO requirements are met

  • Ensure all Compliance, SOX, FCPA and Quality policies are implemented and applied.

  • Ensure the proper actions are taken in case of a Regulatory action

  • Implement continuous improvement to ensure efficient operation and make sure agreed Service levels to Customers are kept

  • Take ownership and participate in projects to further improve the European Stryker Customer Logistics function, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels

  • Play an active role in the European Operations team as we strive to implement a world class Logistics and Customer Care Operation. Critical to this will be the identification of appropriate benchmarks and the sharing of best practice that drives efficiency and productivity.

  • Together with logistics make sure the most cost efficient transport solutions are usedEnsure data accuracy in business system

Minimum Qualifications

  • Minimum 5 years within customer service

  • Minimum 2 years in manager position (with direct reports)

  • Have good IT experience preferably with change management

  • Preferred practical knowledge of continuous improvement conceptsISO 9001/2000

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability