Stryker Customer Value Added Programs Manager in Waardenburg, Netherlands
Requisition ID 22357BR
Job Title Customer Value Added Programs Manager
Group Global Quality and Ops
Division European Business Operations
Business Unit Europe Headquarters
Business Function Marketing
Employment Category Full Time
Percent Travel Required Up to 50%
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Job Description / Information
Business Unit : Orthopaedics Department : Trauma + Extremities Location : Europe
The Job's Mission
The Manager “Client Value Programs” will establish programs and the business model to enable the Trauma & Extremitity division in Europe to support the growth of sales and market share.
The programs are customer centered programs which enable the customer to be more efficient in their processes with the aim to benefit their patient, clinical outcomes and cost. The business model must focus on the overall profitability but takes as well legal and compliance standards into account. The Client Service Manager is able to provide recommendations that are consistent with the client strategy and corresponds to the client’s business and geography.
Key Activities & Accountabilities
The Manager will be a member of the European Trauma and Extremity team and of the European Market Development Team
Establishing clinical path way program offering for clinical indication such as e.g. geriatric fracture.
Including selection, vetting and management of third party party/company offering clinical pathway service
Contact with customer to align and execute programs together with the customer.
Cooperation with the US SPS team to leverage programs and exchange experiences
Cooperation with EU Market Development and other divisions to share experiences
English and French language areas as primary focus.
Key responsibilities include:
Develop frame work Value programs with our customers to improve processes with the aim to increase clinical and/or financial efficiencies.
Plan and execute the adaptation and implementation of the value added framework together with hospitals
Facilitate the various implantation phases within the hospital
Develop monitoring tools/dashboard to measure the efficiencies of the implemented programs
Develop a business model that ensures overall profitability
Cooperate with multiple internal stakeholders and share experiences
Management of Value Added program implementation at customer.
•Degree educated, University degree is desirable
•Fluency in English
•Fluency in French or German and another European language is desirable
The ideal candidate should have proven track record in process or lean management in the hospital environment.
Leadership and business acumen capabilities.
Determined, persistent and excellent influencing skills.
Proven experience of conducting situation analysis to implementation and tracking of improvements
Demonstrated experience in strong commercial/financial acumen.
Excellent collaboration and communication skills; strong cross-functional influencing skills; global teamwork and cultural awareness.
Experienced in the Health Care industries and in the Health Economics dynamics
Strong interpersonal skills – the individual requires excellent communication skills (written & verbal) plus the ability to relate well to all stakeholders within the hospital environment
Strategic – A strong strategy based thinker looks at the short and long term impact of decisions made
High achiever – Is creative & seeks at all times to deliver the best in an agreed timeframe
Activator – A self starter who can multi task & initiate new ideas and motivate others
Change agent - ability to challenge the status quo and the ability to manage and deliver change
All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Stryker is an EO employer – M/F/Veteran/Disability