Abbott IT Business Relationship Manager - Supply Chain in Zwolle, Netherlands


The Business Relationship Manager is a key role to develop and execute IT Strategies for Supply Chain Operations globally (Planning, Procurement & Logistics):

  • Understand business strategies & capabilities for Supply Chain Operations, current and future, including demand & supply network planning, S&OP, forecasting, inventory management, capacity management and logistics globally. Identifying gaps and opportunities for value creation.

  • Understand market/technology trends within IT Supply Chain.

  • Development of road maps containing sequencing of IT solution to facilitate the achievement of the business strategies.

  • Identify standardization of processes and support solutions.

  • Work with the business function/geography and IT Corporate functions to develop the different project business cases and value realization processes.

  • Facilitate the understanding and support the buy in of the Functional Roadmap to the key stakeholders in the function/geography.

  • Ensure proper and regular communication of the status of solutions and services for the specific function/geography.

  • Identify and control IT functional/geography costs

  • Assess with the support of Security Officer organization and 3rd parties the current and future risk profile of the function/geography.

  • Ensure that organization has the capabilities and resources required to support the specific business function/geography.

  • Foster required behaviours within IT communities

  • Ensure execution good demand management & portfolio management processes.

Main Responsibilities

  • Works with senior business management to align and understand business strategies and develop plans for each business function/geography.

  • Works with senior business management on the IT Strategy to assess and establish priorities on global/regional/local initiatives.

  • Works with senior business management to identify critical vs. nice to have functionality to allow re use of existing solutions (application rationalization), and process alignment

  • Enables IT to know technological expectations from Business side.

  • Facilitates communications flow between IT and Business. (Costs/Projects/New Demand/Services/Audits/Risks)

  • Identify and manage IT Total Cost of Ownership for the specific Function/Geography

  • Identify and manage IT current and future Function/Geography IT Risk Profile

  • Ensures good project governance & execution, partnering with Corporate IT function, with monthly reporting ensuring justification of deviations and providing feedback to functional stakeholders.

Project Portfolio – Demand Management

  • Works with senior business managers to assess and establish priorities on business IT initiatives.

  • Lead the development of a comprehensive portfolio of IT investments for the business area and ensures alignment and integration into the enterprise IT strategy and Project Portfolio Management.

  • Actively detect and manage business process improvement & standardization and decision making support requirements.

  • Challenge and improve alignment of the business requirements with the regional or global templates

Strategic Focus – Supply Chain (Planning, Procurement & Logistics)

  • Ensures Supply Chain priorities are communicated to IT community.

  • Enable communication of IT Strategies to business executives.

  • Provides strategic consultancy support to assigned customers in filtering, defining or designing business processes and requirements.

  • Researches and identifies enabling solutions, best practices and technologies to proactively address customer requirements

Project Execution

  • Ensure appropriate communication of project progress, changes, and milestones

  • Ensure understanding of proper best practices, standards and guidelines that apply to the business.

  • Assist the business during the tracking of benefits after projects implementation.

  • Work collaboratively with the Corporate IT Solution Delivery organization to ensure alignment of IT demand and supply for the business areas and oversee the delivery of related IT initiatives.

  • Responsible for accomplishing the project objectives within the constraints of the project. Responsible for the outcome (success or failure) of the project.

  • Involved with the planning, controlling and monitoring, and also managing and directing the assigned project resources to best meet project objectives.

  • Responsible for identifying, monitoring, and responding to risk, issues and dependencies.

  • Work closely with users to ensure the project meets business needs.

  • Resolve cross-functional opportunities at project level

Financial Accountability

  • Financial implications of the applications ranging up to $ 10 MM.

  • Cumulative project budgets ranging up to $10 MM.

  • Typ. 5,000 users and $ 10 MM.


  • Bachelor's degree in computer science, business administration or another discipline relevant for the healthcare industry or equivalent experience.

  • 10-12 years of IT or Supply Chain experience in large or midsized multinational Health Care or Consumer Goods organization.

  • Broad and deep knowledge in Supply Chain business processes and technologies, including skills in SAP, SAP APO

  • Experience in setting IT or business strategy and business IT alignment.

  • Strong project management skills.

  • Direct experience leading governance boards of large multi-disciplinary projects.

  • Demonstrated expertise in the strategic use of process improvements and IT as an enabler of business initiatives and business solutions

  • Good communication, logical thinking, decision making and problem solving abilities, and good leadership and management skills.

  • Strong teamwork and interpersonal skills and ability to communicate with all management levels

  • Strong ability to collaborate, influence and build consensus. Experience with GxP validation.

  • Experience with vendor management.

  • Business unit relevant business process knowledge, as related to IT.

  • Deep knowledge of all technologies used or to be used by the Functional area.

  • Strong influence and negotiating skills.

  • Experience leading teams - both with direct staff and indirect project teams.

  • Excellent presentation skills.


IT Business Relationship Management



Netherlands > Zwolle : Building 1





Yes, 50 % of the Time


Not Applicable


Not Applicable

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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