Expeditors Transcon (Road Freight) Customer Service Representative in Aalsmeerderbrug, Netherlands

*_Scope position:


Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the transcon department.

_ Major Duties and Responsibilities:_

  • Ensure a smooth and timely process flow regarding the in/out bound of freight;

  • Ensure accurate and timely data entry into our operational system;

  • To track and Trace pending transcon Files and report the status/updates to the customer;

  • Ensure accurate and timely client and vendors billing;

  • Ensure that customer's freight are delivered on timely base and if customs clearance is needs this is done accurately and timely;

  • To be interactive and proactive with our customer regarding arranging their transcon shipments by meeting their requirements and service standards;

  • Consistently work on maintaining good understanding, communication and relationship with our suppliers and carriers;

  • To make sure that we meet our internal and external compliance regulations/standards at all times and that this is according to our government regulations;

  • Fully understand the transcon in/out bound process flow and be proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive;

  • To make sure that we meet our KPI standards in accordance with the company‚Äôs procedures;

  • Timely response on emails from customers, suppliers, carriers and our internal network.

_What is required from you?_

  • 1-2 year(s) related logistic working experience and/or training;

  • Good knowledge and understanding of incoterms preferred;

  • Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;

  • Pro-active and strong organizational skills;

  • Good computer skills (Excel, Word, PPP and Outlook);

  • Fluent in English and Dutch (verbally and reading/writing).

_What do we offer?_

  • A full-time job for 38,75 hours a week;

  • To be part a of professional/international, open, enthusiastic team and environment;

  • Own personalized Development plan with a diversity of training methods;

  • Career opportunities/path within the company (local, regional and globally);

  • 25 days of annual leave on full time base;

  • Option to take part of our Employee Stock Purchase Plan.

/Only local applicants will be considered./