RELX Group Senior Director, Research Products Analytics in Amsterdam, Netherlands

Senior Director, Research Products Analytics


Location: Amsterdam, North Holland, Netherlands

Additional Locations:

London Wall, London, United Kingdom

We have an exciting opportunity to lead the way in Analytics for our Research Products.

Researchers seek a digital environment where ideas can be exchanged, examined, and applied with tools that empower scientific, medical and technical knowledge. Elsevier’s research platforms allow them to find and analyse data from over 5,000 publishers via Scopus; access the leading ebooks and journal articles published by Elsevier on ScienceDirect; and manage their research and showcase your profile via free services on Mendeley. These platforms make data and content easier to search, access, analyze, and share.

Research Products Web Analytics is a specialized and centralized team that collaborates with strategy, product, technology, marketing and sales to drive data-driven decision-making at Elsevier. The team comprises 25 to 30 analysts, based across several locations in Europe.

Analytics is a key growth driver for Elsevier, allowing measurement of researcher engagement at different stages in the research workflow. The team analyses data generated by user interaction with platforms like ScienceDirect at , Scopus at and Mendeley at . Westrive to make data available to all teams, by carefully picking the right product metrics, and orchestrating Web tracking and creating powerful dashboards. We use statistical analyses to provide insight for product development and marketing. We strive to continuously improve the products by building AB tests or other types of experiments with the product managers, engineers and designers.

Your responsibilities

With already a substantial analytics team, we are looking to bring an experienced digital analytics leader to further support and lead the team to deliver not only insights but actual improvement in our product metrics, to support the growth of your products and achieve our targets. You will lead a large team split across London and Amsterdam, and a few other locations (home-based analysts). You will be responsible for setting up appropriate plans to continuously develop the analytical, technical expertise and communication skills of the analysts. The role reports to the SVP Web Analytics based in London. You can either be based in Amsterdam or in London.

Product Analytics Team Management

  • Set and manage the Product Analytics team priorities annually, quarterly and monthly in order to hit our annual targets and best use the time and talent of the analytics team

  • Metrics definition and target setting, in collaboration with Product stakeholders and Strategy

  • Lead the creation of clear, robust and thought-provoking analytics reviews, and ensure that they are followed by actions

  • Coach your team to work with product teams to help define the correct questions to get under the skin of product performance

  • Build rapidly a deep understanding of our Research Products Web Analytics for researchers platforms, and secondary publishing platforms (all 14 digital products in total) and their objectives to strengthen our data-driven optimization practices.

  • Develop the team to an expert level of digital product analytics, building specific training programs depending on their current skillset

Senior management reporting, KPI target setting for Research management team

  • Responsible for the timely and accurate reporting of product metrics to CEO, senior management team and holding company (RELX), together with timely delivery of critical insights into the movements of such metrics

  • Responsible for orchestrating the setting of top-level targets for the KPIs for the Research Product management team, ahead of each calendar year

  • Strive to automate regular reporting, with the support of our Technical Analytics team, freeing up time and resources for analytic “deep dives”

Customer and Sales usage reporting and COUNTER compliance

  • Responsible for the timely delivery of monthly reports to Customers and Sales

  • Responsible for the compliance of such reports with the COUNTER code of practice, setting the standards in the scientific publishing industry

Drive the adoption of data-driven practices

  • Play an instrumental role in the adoption of Web Analytics tool across the whole Research Products team, including planning and delivering training to product

  • Champion data-driven iterative product management across the Research Product team

  • Never settle for unfounded conclusions, champion sound statistical methods of analysis

  • In partnership with the wider Analytics team, help deliver “best in class” analytical capabilities across the Research Products and the wider company,, including the use of new statistical methods, techniques, tools and systems

In order to deliver your results, you will partner with the other teams which comprise the wider Web Analytics team (Data Science, Product management, Market Intelligence), and our partner team in Technology who supports our analytics platforms (based in the US).

Our ideal candidate has a background in mathematics, statistics or a scientific field requiring applied mathematics. With a track record of developing and leading a large team , across several locations, and under demanding timelines, you will demonstrate a relentless focus on aiming high and delivering amazing results. You are business savvy, highly analytical, resourceful, and can communicate complex ideas with ease. You enjoy shifting from detailed discussions on statistical questions to high-level strategic questions, while leading a team to deliver several priorities in parallel.Expect at least travel every other week for one to two days to Amsterdam (or London if based in Amsterdam). Once or twice a year, travel to the US to work with our engineering colleagues, or attend company internal conferences.

What you should bring

Team Leadership

  • Proven success leading teams within a large, complex international matrix environment, under very demanding timelines and proven experience managing a large team (> 20 team members) across several locations

  • Proven experience managing high-level strategic questions while also diving into the details of specific analyses

  • Strong planning and project management skills including a demonstrated ability to organise a team to work to deadlines and juggle multiple projects, under pressure

Technical skills

  • PhD or B.S. in applied math, statistics, physics, or other quantitative field requiring applied mathematics. Degree from a top-tier university, minimum 2:1 (numerical) or equivalent degree for non-UK universities

  • Significant experience in digital analytics, or business intelligence and strong ability to analyze data or reports to articulate the "so what" to the business owner or leadership

  • Proven experience of measurement and data-driven optimization of B2C digital platforms

  • Strong understanding of what data points can be collected and analysed in a digital environment, and how each data point should be analysed

  • Proficiency with systems such as SQL, Tableau, SiteCatalyst, Google Analytics tools, Python, and ‘R’

  • Excellent at presenting data in a visually engaging and insightful manner

  • Ability to work in a very fast-paced, ever-changing environment, where prioritizing is necessary

  • Excellent English written and verbal communication skills

What we offer

We welcome you to a truly global, dynamic and challenging environment with great opportunities for personal development. Elsevier’s benefits are very competitive and the summary below will give you an idea of what you can expect when joining Elsevier in the Netherlands.

  • Competitive salary and a 13th month

  • 27 days of leave

  • Attractive collective health care insurance package with considerable reduction rates

  • Solid Pension Plan, with a choice between a collective pension plan an individual pension plan

  • Profit share or bonus plan subject to the company annual results

  • Flexible working arrangements

  • Travel allowance for commuting

  • Reductions to several personal insurance packages due to our collective agreements

  • Free in-house sport facilities

  • Numerous training, coaching and e-learning modules for long term job opportunities and development

  • Several local and global networking communities to share best practices and knowledge

  • Various social responsibility programs, channeling knowledge and strengths to help communities around the world improve education, science, health care and protect the environment.

An assessment or business case could be part of our selection procedure. A pre-employment screening will be part of our recruitment procedure.

Elsevier does not accept unsolicited assistance from vendors including and without limitation, search firms, staffing agencies and recruiting agencies for this employment opportunity. Resumes submitted by external vendors and third parties to any employee via-email, the Internet or any other method without a valid, written underlying agreement between parties for this position will not be considered. No fee or other compensation will be paid in the event the applicant is hired by Elsevier as a result of an unsolicited introduction