eBay Senior User Experience Researcher in Amsterdam, Netherlands

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

Senior User Experience Researcher

Marktplaats.nl is founded in 1999 and since then developed as the most popular e-commerce platform of the Netherlands. With 8.2 million visitors a month and 350.000 new listings per day, we reach more than half of the Dutch internet population. The described vacancy is located within the User Experience & Design team at Marktplaats.

As a User Experience Researcher you’ll be part of a team of 7 Product Designers who work on the entire customer journey of Marktplaats and 2dehands.be. Together we are leading the discovery of new opportunities to accomplish our vision: to create an experience for our customers to buy and sell in 5 minutes with a smile .

You will be the UX researcher tasked to scale our user research capability across multiple cross-functional Customer Journey teams whom develop products for Marktplaats (The Netherlands) and 2dehands.be (Belgium). We believe understanding our users, their goals and lives, is like oxygen to an organisation. Your goal is to ensure that we can deliver just-in-time insights from generative, descriptive or evaluative research within days, not weeks.

You empower cross-functional Customer Journey Teams to execute qualitative user research continuously in all stages of the product development process. You master a diverse set of user research methodologies and you understand when to apply them at the right time for the right goal. You value objectivity and empathy. You are inspired by best-in-class user experiences, and excited by challenging research problems. You think globally, considering cultural variables while striving to create scalable systems and processes. You collaborate with product managers, designers and analysts to connect the dots nobody else is seeing to uncover new insights and opportunities.

What you bring as a User Experience Researcher

  • Mastery in different types of qualitative user research methodologies

  • Define and execute a strategy to scale user research

  • Solid understanding of lean product development processes

  • Support high priority research initiatives hands-on

  • Stubborn on your vision, flexible on the details

  • At least 5 years of experience as a user researcher

This is what you get at Marktplaats

You’ll work in an environment that is focused on learning quickly through experimentation combined with delivering truly delightful experiences for our users. We’re pushing the boundaries in what it means to be an online marketplace and that requires vision, a healthy dose of failure and great people who care about the smallest bits and pieces.

What we offer you

An important job in the User Experience & Design team at the largest Dutch website and one of the most powerful brand (also being part of eBay), where you can work with various nationalities in a young, dynamic, team and a great place to work.

You will be part of a diverse, enthusiastic team, with a lot of opportunity to express yourself, share your ideas and grow personal development. Learning, education and personal development are key when you work at Marktplaats.

We offer a market conform salary and excellent benefits and working conditions. Next to that eBay offers numerous development opportunities in various areas both national and international.

Interested?

From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to apply and send us your cv. For more information, you can contact Radboud Fluttert, Talent Engagement Partner.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com . We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

EEO is the Law Poster

EEO is the Law Poster Supplement

R0024744