Autodesk Customer Success Job Site Adoption Specialist, BIM 360 in North Holland, Netherlands
Customer Success Implementation Specialist, BIM 360 Location: Amsterdam- Netherlands Job ID: 18WD27165
Position Overview As a part of Autodesk s Customer Success group, you will provide post-sale technical and business consulting to help drive successful adoption of Autodesk BIM 360 solutions. Provide process assessments, facilitate customer meetings, training, implementation, mentoring, as well as create documentation and customer deliverables. Provide feedback based on client experiences to product and professional services teams for product and process improvements.
In this position, you will advise professionals in the Architecture, Engineering, Construction and Owners (AECO) industries on how to maximize their investment and drive adoption in an ever-shifting business climate by combining your industry domain expertise with comprehensive technical knowledge of the BIM 360 and Autodesk portfolio.
Responsibilities * Lead implementation consulting engagements with customers * Develop use cases based on customer input to drive demand of the technology * Demonstrate proposed solutions & product overviews and relate them to the customer s business issues * Provide support to Adoption Specialists to help customers understand the value of engaging consulting resources * Apply Autodesk product sets including BIM 360 to detailed industry requirements and workflows * Guide customers in the best application of BIM 360; define and document detailed use cases * Configure solutions based on product capabilities and customer requirements * Define migration approach of customer data and standards into Autodesk products * Collaborate with customers (external) and Product and Customer Success teams (internal) to resolve any technical issues * Drive and confirm adoption and consumption through presentations, tests, training and mentoring of solution details * Provide regular feedback to Adoption Specialists on client experience for product and process improvements * Keep up-to-date with market trends and new developments utilizing information for business improvement
Minimum Qualifications * Must have a minimum of 5 years experience in Construction and customer facing roles * Proven successful implementations of PM/Construction platform technologies * Understand the Construction industry and maintains knowledge of future trends * Understand project workflows from design, estimation, construction administration, coordination, fabrication, construction execution and handover * Knowledge of industry standards, workflows, data formats and interoperability techniques * Understand BIM for Construction and how to articulate and convey corresponding benefits * Willing to domestically travel up to 80% of time to achieve projected goals * Working knowledge and proficiency with the following Autodesk Solutions: o BIM 360 platform (Glue/Field/Docs/Plan) o Revit o AutoCAD o Navisworks * Other Collaboration and Data Management Solutions like Autodesk Vault * Additional knowledge of Cloud/SaaS/Products related to Construction Management (i.e. Plangrid, Procore, etc.) is a plus
About Autodesk With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
Title: Customer Success Job Site Adoption Specialist, BIM 360
Location: Netherlands-North Holland-Amsterdam
Requisition ID: 18WD27165