ASML Business Managed Application Engineer in Veldhoven, Netherlands

Introduction

The sector Customer Support (CS) is responsible for the maintenance of ASML systems on customer locations and supporting the customer in the use of these systems in their production processes. These systems are very expensive and therefore the bottleneck in the customer fab, meaning that there is a continuous drive to improve the CS performance in terms of quality and efficiency.

Efficiency is supported by tools / automation that are delivered by our Development or our IT organization. However, this does not cover the full need of CS, resulting in own, or mostly locally developed applications. CS has decided that a number of these applications will need to be standardized throughout the world wide organization (60+ offices in the world). These standardized applications are called Business Managed Applications (BMAs). Once these applications are rolled out it is essential that proper support is arranged, meaning there has to be capacity in place to sustain and further improve the application.

Job Mission

The BMA Engineer plays a crucial role by specifying and prototyping new or enhanced functionality for the BMAs. Through short communication lines with key users in the field, the intent is to solve issues and fill-in new opportunities through fast learning cycles (agile development). The BMA Engineer will be responsible for the sustaining of the BMA until the sustaining is transferred to a supplier.

Job Description

A job as BMA Coordinator within the ASML Customer Support department consists of a diversity of tasks and responsibilities with the main focus on managing the updates and maintenance for a (growing) number of BMAs.

Main responsibilities that you can expect:

  • Definition and realization of new BMAs upon business needs

  • Definition of new functionality for existing BMAs and prototyping

  • Specification of new BMA functionalities for realization by others

  • Alfa-testing delivered software

  • Maintaining BMAs for which the maintenance is not yet transferred to a supplier

  • Functional application management for specific BMAs, meaning responsible for the triage for new requests and creating the functional roadmap

  • Providing time-estimations for own work

  • System documentation

  • Creating training and knowledge transfer material

  • Contribute to the overall CS infrastructure architecture

Education

Bachelor

Experience
  • Basic IT and agile development

  • Customer support at business customers

  • 5+ years of experience in comparable environment

Personal Skills
  • “Get things done” mentality

  • Pro-active attitude

  • Understand business needs by imagining the end-user’s work situation, ability to work without fully detailed requirements

  • Self-propellant

  • Project management

  • Interpersonal abilities (Can relate well to colleagues, suppliers and internal customers)

  • Effective communicator in English (both oral and written)

  • Customer-oriented

  • Flexible in work environments and able to operate in the context of different cultures

  • Willing to travel

  • Team player

Context of the position

The CS BMA Coordinator reports to the Manager CS Service Design & Engineering (in Veldhoven) and will operate in a small team that is responsible for the functional development and sustaining of the CS Business Managed Applications.

Location: Veldhoven, Netherlands

Level: Bachelor

Experience: 2-5 Professional

Available since: 4/16/2018

Functional area: Customer Support

Background: Information Technology

Reference: req2014