ASML Customer Support - Manager New Product Introduction Project Office in Veldhoven, Netherlands


Do you know how to develop the CS NPI project management tools serving the purpose of increasing predictability and timely decision making? Do you know how to implement these tools and embed them in the organization? Are you able to consult and facilitate portfolio, program and project managers? Are you able to manage your own WW improvement projects whilst managing your team?

If so, then the role of Manager CS NPI Project Office (NPO) is the right opportunity for you.

Job Mission

The sector Customer Support (CS) is responsible for the maintenance of ASML systems on customer locations and supporting the customer in the use of these systems in his production process. Within CS the NPI (New Product Introduction) DUV & YS team is responsible for:

  • CS representation in DUV product development projects

  • CS NPI Process and (worldwide) continuous improvement initiatives of NPI projects

  • Facilitating DUV, EUV & Apps portfolio managementYour mission is to manage a team of Project Officers that support the CS NPI project management teams (DUV, EUV & Apps) and worldwide DUV & YS continuous improvement projects.

Your mission is to manage a team of Project Officers that support the CS NPI project management teams (DUV, EUV & Apps) and worldwide DUV & YS continuous improvement projects.

The team’s responsibility is to:

  • Drive efficient and successful Portfolio, Program and Project Management

  • CS NPI “Way of working” with respect to e.g. processes, templates, tools

  • Facilitate program and project governance structures and status reporting

  • To deliver project services towards local NPI sites enabling them to execute projects on their allied High-Volume Manufacturing sites. Activities are e.g. Project blueprint development, global planning and reporting, WoW/toolbox definition

  • Create insight for decision making

  • Facilitate NPI decision making platforms for governance bodies (CS PGP Key Decision Review, Project Portfolio Board, Program Board, NPI Change Control Board)

  • Drive the project organization to report on their main KPI’s, and building close-the-gap improvement plans

  • Connecting, sharing and collecting

  • Central hub across the 3 teams of project managers of each NPI business line

  • Providing means & methods for communication and sharing of project results and statuses

  • Collect and share lessons learned

Job Description

As Manager for CS NPI Project Office (NPO) you head a team of approximately 7 Project Officers. The Manager also manages his own (worldwide) continuous improvement projects for CS NPI DUV & YS. You will work closely together with the program & portfolio managers in the different CS NPI teams. As member of the CS NPI & NTR DUV & YS Staff you will be jointly responsible for the successful introduction of DUV and YS products into the CS organization.

Main responsibilities:

  • Team Management

  • Manages and coaches the team members, delegates tasks/assignments, sets priorities together with the programs, solves problems and contributes to a productive working climate

  • Ensure adequate organization and staffing to meet CS NPI program requirements

  • Ensure proper execution of HRM policies and procedures, conduct employee appraisals

  • Responsible for the quality of the team output

  • Continuous Improvements

  • Own the portfolio of projects for continuous improvement to mature the CS NPI process

  • Facilitate the CS NPI DUV & YS Community (Apps & Eq’t), the community is a world-wide learning, knowledge sharing and operational project/service alignment team

  • Project management of assigned DUV & YS continuous improvement projects


Masters degree (or Bachelor + relevant industry experience) in physics, electronics or mechanical engineering.

  • Line management experience (1-3 years) in a high tech equipment industry.

  • Project, program and portfolio management knowledge (3-5 years);

  • Proven track record of leading process improvement projects;

  • Experience with standard project management methodologies (e.g prince2, PMI) and LEAN

Personal skills
  • Inspirational leader taking the team and stakeholders along

  • Strong influencing skills: able to motivate, drive, steer and convince others at all levels of the organization

  • Creative, reduces ambiguity with a focus on customer requirements

  • Strong consultative communication skills (multi-cultural and towards different levels)

  • Strong analytical skills and a technical background with a drive towards solutions delivered in time

  • Capable of conceiving and maintaining ‘global’ overview of many ongoing strategically important issues

Context of the position

In this role you report to the Manager CS NPI & NTR DUV & YS (in Veldhoven)

Other information

Willingness to travel internationally up to 20%

Location: Veldhoven, Netherlands

Level: Master

Experience: 2-5 Professional

Available since: 4/6/2018

Functional area: Customer Support, Project Management

Background: Business Administration, System Integration, Other- Technical

Reference: req1473