ASML Customer Support - Technical Author Scanner & Source in Veldhoven, Netherlands
The mission of Competency Engineering is to enable our service engineers in the field, to be successful in supporting our customers. In the role of Technical Author, you create or edit all technical documentation (Procedure, PCS, FCO, comments) for Competence Engineering and you are the main interface for all authoring related issues.
You will interface with the Scanner & Source Competency team, engineers in the field and author colleagues in D&E.; The technical author will report to the Group leader within Service Engineering.
Is able to convert a document to a different format.
Can maintain the archives (single copy, version control).
Can make basic changes to illustrations and convert illustrations to the required publishing format.
Is able to convert input from Engineers and/or development documentation into effective technical documentation for ASML products according to the specifications and standards.
Applies work methods and tools of the department effectively and efficiently.
Uses documentation tools.
Specifies requirements concerning illustrations, technical input or user feedback.
Coach and Indicenter knowledge
General knowledge ASML processes and Way of Working
Takes ownership for all technical documentation within the competence
Pro-active attitude and taking initiative
Flexible but result driven
Attention to detail – Accuracy
Pride in delivering high quality work
Team player with excellent communication skills in a multicultural work environment
Excellent verbal and writing skills in English
Context of the position
The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. CS Central takes care that effective support of the customer by local offices is possible by providing knowledge, technical support and process support to the field offices.
Location: Veldhoven, Netherlands
Experience: 2-5 Professional
Available since: 4/12/2018
Functional area: Customer Support
Background: Mechanics, Electronics, Other- Technical