ASML Customer Support - Technical Author Scanner & Source in Veldhoven, Netherlands

Job Mission

The mission of Competency Engineering is to enable our service engineers in the field, to be successful in supporting our customers. In the role of Technical Author, you create or edit all technical documentation (Procedure, PCS, FCO, comments) for Competence Engineering and you are the main interface for all authoring related issues.

You will interface with the Scanner & Source Competency team, engineers in the field and author colleagues in D&E.; The technical author will report to the Group leader within Service Engineering.

Job Description
  • Is able to convert a document to a different format.

  • Can maintain the archives (single copy, version control).

  • Can make basic changes to illustrations and convert illustrations to the required publishing format.

  • Is able to convert input from Engineers and/or development documentation into effective technical documentation for ASML products according to the specifications and standards.

  • Applies work methods and tools of the department effectively and efficiently.

  • Uses documentation tools.

  • Specifies requirements concerning illustrations, technical input or user feedback.

  • Coach and Indicenter knowledge

  • General knowledge ASML processes and Way of Working

Personal skills
  • Takes ownership for all technical documentation within the competence

  • Pro-active attitude and taking initiative

  • Flexible but result driven

  • Attention to detail – Accuracy

  • Pride in delivering high quality work

  • Team player with excellent communication skills in a multicultural work environment

  • Excellent verbal and writing skills in English

Context of the position

The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. CS Central takes care that effective support of the customer by local offices is possible by providing knowledge, technical support and process support to the field offices.

Location: Veldhoven, Netherlands

Level: Bachelor

Experience: 2-5 Professional

Available since: 4/12/2018

Functional area: Customer Support

Background: Mechanics, Electronics, Other- Technical

Reference: req1920